|10-years product warranty for manufacturing and material defects in windows and external frame doors made of plastic, wood and wood/aluminum and for dust and dew built-up inside the sealed insulating glass units that are fitted to such windows; or|
|5-years product warranty for panels and flush doors; or|
|1-year product warranty for electric accessories|
after the date of delivery of the mentioned products (being defined as the date on which KASTRUP delivered the relevant product to KASTRUP’s customer). The Beneficiary must report all warranty incidents within 14 days of discovering the claim in writing, and such complaints must be received by the contractor/dealer/supplier before the end of the warranty period. Non-compliance with these conditions will void the warranty. Do not initiate any work on rectifying a reported claim before the contractor/dealer/supplier or a person authorized by KASTRUP has inspected the damage and approved that it falls within the scope of the warranty. Nevertheless, temporary preventive measures may be taken, where needed, in order to prevent collateral damage.
The warranty covers the cost-free and professional repair of the damage or, where necessary, the cost-free redelivery of a new window, door or sealed insulating glass unit. If the window, door or sealed insulating glass unit is no longer in production, the redelivery may take the form of another corresponding product.
Where it turns out to be necessary to perform redelivery, the warranty does not cover expenses for workmen for the removal and disposal of the damaged product or the installation of the redelivered product or any other consequential costs.
The warranty covers no form of payment of compensation, reimbursement or suchlike. KASTRUP may therefore not be held liable for any consequential damage to buildings, fixtures and fittings and similar, for expenses for replacement leases, storage, operating losses, lost profit or other direct or indirect losses.
The warranty only applies to products purchased and installed on the mainland of England, Wales, Scotland, Northern Ireland or Ireland.
Sealed insulating glass units
The warranty liability for sealed insulated glass units is subject to the following terms and conditions and coverage restrictions.
|A)||The unit must be pre-installed from the factory|
|B)||The unit must be marked with date of production on the unit’s spacer track.|
|C)||The warranty does not extend to damage caused by other reasons such as shock, impact, defective storage, inadequate protection during the construction period, movements in adjacent structures, frost bursts, other thermal impact, chemical attack, etc.|
|D)||The unit may not be exposed to any post-delivery machining or tooling such as grinding, sandblasting, labeling, etc.|
|E)||Units with mounted or built-in parts such as lead panes, alarm systems, venetian blinds, etc. are only covered by the warranty to the extent such parts cannot be assumed to be the cause of the damage.|
|F)||The drain path on the windows or doors has to be unblocked|
|G)||The warranty only covers damage that involves dust or dew inside the pane.|